Customer service

Checkout

Have a look at our reference page. The locations of our products are listed there. You can visit these if desired. No guarantees can be given on whether a storage building/shelter is actually (still) constructed and/or available to visit. Permission for an on-site visit can only be given by the owner.

Lease
From an amount of € 2,500 Kroftman offers the possibility to lease in the Netherlands, Belgium, Germany and Austria via two well appreciated leasing companies (GRENKE FINANCE and S&P Leasingpartner). Possibly in other countries some specialized leasing companies will also accept these products as leasing object. If you are interested, you need to find a leasing company in your own country which accepts the product. We will then get in touch with them for all the details.

Spread payments
In a small number of countries it is possible to pay in installments via Klarna. This possibility depends, among other things, on the applicable laws and regulations for deferred payments in the relevant country. If payment in installments is possible for your country, this payment option will be visible on the checkout page.

  • Companies outside the Netherlands with a valid EU VAT number pay 0% (intra-community delivery)
  • Private persons and companies without a valid EU VAT number pay the Dutch rate of 21%
  • Dutch companies pay the Dutch rate of 21%
  • For deliveries outside the EU (both private persons and companies) the 0% VAT rate is applicable

When entering your details you will have the option to enter your VAT number. Your quotation or order will then show the applicable VAT rate.

Yes. You can order these by sending us a message

  • The products and transport costs are subject to a 50% deposit prior to reservation or production. Upon delivery, you check the delivery after which you transfer the remaining 50% directly to us
  • The assembly costs are 100% on the last assembly day. Our drivers and / or technicians are instructed to ask for a proof of transfer
  • 100% prepayment applies to orders below € 5,000
  • Down payment invoices have a payment term of 14 days after the invoice date

No. Our products are only for sale. We do offer leasing in certain countries.

Delivery & pick up

Container shelters, storage tents, E-500 storage buildings and warehouse tents
These products are always in stock. This means that the product can be sent as soon as the payment obligation has been met, taking into account a maximum of 2 working days for arranging the transport. Depending on the destination, the order will generally be delivered within 1 to 2 weeks after payment.

H-series storage buildings
These products are ordered from the supplier as soon as the payment obligation has been met. From that moment we have a delivery time of 4 weeks. For special requests, such as moving a door, you must take extra delivery time into account. We will always inform you about this.

If the order is transported, you will receive an e-mail with an indicative delivery date and the contact details of the transporter. You can contact them for the exact delivery date.

Depending on your location, we have the following delivery and assembly options:

Pick up at Kroftman in Babberich (NL)
You can pick up your order (or have it picked up) from Monday to Friday between 8.00 and 16.00 The address is Veem 3, 6909 DZ Babberich, the Netherlands.
You will find the transport dimensions and weights in the specifications of the relevant product. Do you want to arrange the transportation yourself? Then choose this option.

You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.

Delivery
The shipment is so small that it can be delivered by a parcel service.

Delivery, unloading by customer
You are responsible for unloading the truck. A forklift with 1,500 kg lifting capacity is required. Unloading manually is possible in theory, but absolutely not recommended. The packages are large and heavy, it is very time-consuming (the driver waits a maximum of one hour) and it presents a risk of damage and injury.

You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.

Delivery, unloading by driver
The driver takes a forklift truck and unloads the truck himself. You only have to provide sufficient space for the truck and the packages. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg.

You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.

Delivery and assembly by Kroftman
Delivery takes place some time before assembly. You are responsible for unloading the truck and therefore need a forklift with 1,500 kg lifting capacity. Our own assembly team will then assemble your product. They will take all the necessary tools and equipment such as a working platform or mobile scaffolding. In the product specifications you will find the average time it takes for the team to assemble the product. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg, Austria, Switzerland.

We use fixed prices for the areas where we regularly deliver. We make a customized quote for other regions. Enter the complete address and you will automatically receive this quote by e-mail within 2 working days.

The transport volume of an insulated storage building is 3 to 4 times greater than that of a non-insulated storage building. The insulated sheeting is 4 cm thick, that of non-insulated sheeting is only 0.4 mm thick. The skylight panels of a non-insulated storage building are also much thicker than those of an non-insulated storage building. The insulated storage building has an insulated overhead door as standard. This door takes up much more volume than the standard roll-up door of an uninsulated storage building. Due to the larger volume, we cannot combine the transport of the warehouse with the transport of other products. This means that we must arrange transport for just one address. As a rule, this is always more expensive than a combined transport.

Most of our products are large and heavy. A forklift with 1.500 kg lifting capacity is therefore recommended. Unloading by hand is possible, but requires at least 4 people, is time-consuming and can cause damage to the product. At an additional charge you can opt to have the driver unload the product with his own forklift.

All complete Kroftman end products
HS-code 9406.9038 – Prefabricated storage structures of steel and plastics

Spare tarpaulins
HS-code 6306.2200 – Tarpaulins manufactured from synthetic fibers

You can. Our openings hours are:

Monday to Thursday: 08:00 – 16:00
Friday: 08:00 – 15:00

We are closed over the weekend

You will only be able to take the product with you once the invoice has been paid. You can also pay this on the spot in cash or with a debit card.

Returns & warranty

CE marking is obligatory for semi-finished products, components and complete products, but not for building constructions. Since Kroftman products are constantly evolving, we choose to have our products assessed as building constructions.

As a guarantee of our quality, all our storage buildings, container shelters and storage tents are accompanied by construction calculations which comply with Eurocode standards. These are produced and signed by an authorized engineering agency. These calculations are free of charge. Please send us an an email with reference to the product type.

As a consumer you have the right to cancel your order up to 14 days after receipt without having to specify a reason. After cancellation, you have another 14 days to return the product(s) in question. You will then be credited with the full order amount which includes the shipping cost. Only the costs incurred for returning the product from the chosen delivery address to the web shop are your responsibility.

If you chose to practice your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging must be returned to Kroftman. To exercise this right you can send us a message. We will then refund the order amount within 14 days after registration of your return, as long as the product has already been received in good order. Kroftman reserves the right to subtract an amount for signs of use, damaged packaging or incomplete content.

The right of withdrawal does not apply to products that you purchase via our web shop that are made to order according to the specifications requested (such as colour). The sale is final and completed after successful payment.

The warranties used by Kroftman differ per product type. You’ll find the exact warranty provision under the specifications of the product in question. For all products, the amount of the reimbursement depends on the remaining guarantee period.

Example: the warranty period is 10 years and after 8 years, the PVC canvas of your container shelter tears. The remaining warranty period is then 2 years. You’ll receive a 20% (2/10) discount on a replacement canvas.

Are you of the opinion that the problem falls under the Kroftman warranty conditions? Then please fill in the warranty claim form as completely as possible. We’ll evaluate your claim on the basis of this information. We’ll then contact you within 10 working days to discuss the situation and the potential solution with you.

Assembly

This is very possible. One of the advantages of Kroftman is that we develop our products in such a way that they are easy to install yourself. This allows you achieve considerably savings on the overall costs. You only need standard tools, a mobile scaffold or boom lift and a few practical helpers. Our comprehensive manuals show you have to build the product step by step. For trouble-free assembly, we recommend that you also read the assembly conditions.

Would you like to know how long the assembly will take? Then check the specifications of the product in question.

Depending on your location, we have the following delivery and assembly options:

Pick up at Kroftman in Babberich (NL)
You can pick up your order (or have it picked up) from Monday to Friday between 8.00 and 16.00 The address is Veem 3, 6909 DZ Babberich, the Netherlands.
You will find the transport dimensions and weights in the specifications of the relevant product. Do you want to arrange the transportation yourself? Then choose this option.

You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.

Delivery
The shipment is so small that it can be delivered by a parcel service.

Delivery, unloading by customer
You are responsible for unloading the truck. A forklift with 1,500 kg lifting capacity is required. Unloading manually is possible in theory, but absolutely not recommended. The packages are large and heavy, it is very time-consuming (the driver waits a maximum of one hour) and it presents a risk of damage and injury.

You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.

Delivery, unloading by driver
The driver takes a forklift truck and unloads the truck himself. You only have to provide sufficient space for the truck and the packages. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg.

You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.

Delivery and assembly by Kroftman
Delivery takes place some time before assembly. You are responsible for unloading the truck and therefore need a forklift with 1,500 kg lifting capacity. Our own assembly team will then assemble your product. They will take all the necessary tools and equipment such as a working platform or mobile scaffolding. In the product specifications you will find the average time it takes for the team to assemble the product. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg, Austria, Switzerland.

That depends on the product and the local regulations. A permit is usually not necessary for temporary placement. For (semi) permanent placements, it’s best to contact your municipality.

You can download the construction drawings to apply for a building permit. Upon request we can also supply the structural calculations entirely free of charge and obligation.

Kroftman products are designed and documented in such a way that you can easily install them yourself. If you still prefer to outsource the installation, you can use our assembly service (only available in Germany, Austria, Switzerland, the Netherlands, Belgium and Luxembourg). You can of course also call in a local assembly team. This is cheaper in many cases. In addition, the engineers speak the same language as you, which makes it easier to communicate.

To guarantee fast and trouble-free assembly, we make the assembly conditions mandatory for customers who have the product assembled by our own assembly team. However, the instructions mentioned in the document naturally also apply to do-it-yourself assembly. We strongly advise you to follow this so that you will not be faced with any surprises during assembly.

Downloads

CE marking is obligatory for semi-finished products, components and complete products, but not for building constructions. Since Kroftman products are constantly evolving, we choose to have our products assessed as building constructions.

As a guarantee of our quality, all our storage buildings, container shelters and storage tents are accompanied by construction calculations which comply with Eurocode standards. These are produced and signed by an authorized engineering agency. These calculations are free of charge. Please send us an an email with reference to the product type.

Of all our storage buildings, storage tents and container shelters we have structural calculations available in German. These are available on request and free of charge.

For these structural calculations we work with German engineers. These structural calculations always meet the ′Eurocode′ standard supplemented by German codes DIN+DIBt ensuring wide European and International acceptance. To maintain the legal status, we only provide the original untranslated documents in the German language. Should this cause you any difficulties, you can use these documents as a basis to ask a local engineer to draw up a structural calculation in your own language which meets your local requirements.

All our structural calculations are in German. This is because Germany is our main sales area and because we mainly work with German engineers. All structural calculations are however in terms of content compiled in accordance with the ‘Eurocode’ standard. Any additional requirements are almost always exceeded by the German additional requirements (DIN/DIBt).

We do not translate these calculations into other languages because this would affect the legal validity. A building permit is usually acquired without problems on the basis of the German calculations (which are after the same in terms of content).

Security & privacy

Kroftman Structures uses cookies and other technology such as JavaScripts and web beacons on its websites and affiliated sites. Because we want to ensure your privacy as well as improve the user-friendliness of your visit(s) to our websites, we think it’s important for you to know how and why we use cookies. You’ll find our cookie policy here.

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