Return and refund policy
As a consumer you have the right to cancel your order up to 14 days after receipt without having to specify a reason. After cancellation, you have another 14 days to return the product(s) in question. You will then be credited with the full order amount which includes the shipping cost. Only the costs incurred for returning the product from the chosen delivery address to the web shop are your responsibility.
If you chose to practice your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging must be returned to Kroftman. To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the order amount within 14 days after registration of your return, as long as the product has already been received in good order. Kroftman reserves the right to subtract an amount for signs of use, damaged packaging or incomplete content.
The right of withdrawal does not apply to products that you purchase via our web shop that are made to order according to the specifications requested (such as colour). The sale is final and completed after successful payment.