Do you have a question or comment? Below you’ll find out how to contact us per topic.
You might find the answer on the Questions & Answers page. Has your question not been answered? Then fill in the form below.
Kroftman makes all general structural calculations available for free and without obligation. You can request these by sending an email to email@example.comDo you have a question about delivery times, delivery and/or installation?
Have you ordered an item and do you have questions about the delivery and/or installation? Would you like to know if an item is in stock and what the delivery time is? Then fill in the form below.
Would you like to order an accessory or spare part? Then send an email to firstname.lastname@example.orgWould you like to know more about our return policy?
As a consumer you have the right to cancel your order up to 14 days after receipt without having to specify a reason. After cancellation, you have another 14 days to return the product(s) in question. You will then be credited with the full order amount which includes the shipping cost. Only the costs incurred for returning the product from the chosen delivery address to the web shop are your responsibility.
If you chose to practice your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging must be returned to Kroftman. To exercise this right you can contact us via email@example.com. We will then refund the order amount within 14 days after registration of your return, as long as the product has already been received in good order.
The right of withdrawal does not apply to products that you purchase via our web shop that are made to order according to the specifications requested (such as colour). The sale is final and completed after successful payment.Would you like to submit a warranty claim?
The warranties used by Kroftman differ per product type. You’ll find the exact warranty provision under the specifications of the product in question. For all products, the amount of the reimbursement depends on the remaining guarantee period.
Are you of the opinion that the problem falls under the Kroftman warranty conditions? Then please fill in the form below as completely as possible. We’ll evaluate your claim on the basis of this information. We’ll then contact you within 10 working days to discuss the situation and the potential solution with you.
Warranty claim form
If you are not satisfied with our service, then fill in the form below and we’ll contact you within 3 working days.