Do you have a question or comment? Below you’ll find out how to contact us per topic.
You might find the answer on the Questions & Answers page. Has your question not been answered? Then fill in the form below.
Upon request, we will provide the structural calculations drafted by an independent German engineering firm for free and entirely free of obligation. We have structural calculations for different wind and snow loads for a number of products. Would you like to request a structural calculation? Then send an email to firstname.lastname@example.org the product and the location (country and city/town) where the product will be placed.
All our structural calculations are in German. This is because Germany is our main sales area and because we mainly work with German engineers. All structural calculations are however in terms of content compiled in accordance with the ‘Eurocode’ standard which has been mandatory in the Netherlands since 2012. Any additional Dutch requirements (NEN) are almost always exceeded by the German additional requirements (DIN/DIBt).
We do not translate these calculations into Dutch because this would affect the legal validity. A Dutch building permit is usually acquired without problems on the basis of the German calculations (which are after the same in terms of content).Do you have a question about delivery times, delivery and/or installation?
Have you ordered an item and do you have questions about the delivery and/or installation? Would you like to know if an item is in stock and what the delivery time is? Then fill in the form below.
Yes. You can order these by sending an email to email@example.com
Would you like to know more about our return policy?
As a consumer you have the right to cancel your order up to 14 days after receipt without having to specify a reason. After cancellation, you have another 14 days to return the product(s) in question. You will then be credited with the full order amount which includes the shipping cost. Only the costs incurred for returning the product from the chosen delivery address to the web shop are your responsibility.
If you chose to practice your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging must be returned to Kroftman. To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the order amount within 14 days after registration of your return, as long as the product has already been received in good order. Kroftman reserves the right to subtract an amount for signs of use, damaged packaging or incomplete content.
The right of withdrawal does not apply to products that you purchase via our web shop that are made to order according to the specifications requested (such as colour). The sale is final and completed after successful payment.Would you like to submit a warranty claim?
The warranties used by Kroftman differ per product type. You’ll find the exact warranty provision under the specifications of the product in question. For all products, the amount of the reimbursement depends on the remaining guarantee period.
Are you of the opinion that the problem falls under the Kroftman warranty conditions? Then please fill in the form below as completely as possible. We’ll evaluate your claim on the basis of this information. We’ll then contact you within 10 working days to discuss the situation and the potential solution with you.
Warranty claim form
If you are not satisfied with our service, then fill in the form below and we’ll contact you within 3 working days.