<p id="breadcrumbs"><span class="yoast-breadcrumbs"><span><a href="https://www.kroftman.com/en-eu/">Home</a></span></span></p>{"id":20283,"date":"2019-09-12T12:37:13","date_gmt":"2019-09-12T12:37:13","guid":{"rendered":"https:\/\/www.kroftman.com\/?page_id=20283"},"modified":"2025-05-22T15:07:59","modified_gmt":"2025-05-22T15:07:59","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.kroftman.com\/en-eu\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1707747705114{background-image: url(https:\/\/www.kroftman.com\/wp-content\/uploads\/2024\/02\/connect-with-kroftman.jpg?id=273543) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;category-header desktop_only content_on_top&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1><span style=\"color: #ffffff;\">CONNECT WITH<\/span><br \/>\n<span style=\"color: #ffffff;\">KROFTMAN<\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1571228320980{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1708097080470{background-color: #f4f5f5 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;category-header mobile_only no-bg&#8221;][vc_column][vc_single_image image=&#8221;273554&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<h1>CONNECT WITH KROFTMAN<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1708005916129{background-color: #f4f5f5 !important;}&#8221; el_class=&#8221;contact_info_box&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"porto-sicon-box  wpb_custom_1efe903570d178ff0a9b7bfa5febd3a4 style_1 default-icon flex-wrap\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-9f5d1cfb45d27d96b50bf473aebba227\" style=\"font-size: 30px;\"><img loading=\"lazy\" decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2024\/02\/quote-icon.svg\" width=\"1\" height=\"1\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\">GET A<br \/>\nQUOTE<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\">You can get a quote for all our products on our website. Need a custom solution? Our enigneering team can help.<\/div> <!-- description --><\/div><!-- porto-sicon-box -->[vc_column_text el_class=&#8221;links&#8221;]<a class=\"\" href=\"https:\/\/www.kroftman.com\/en-eu\/customer-service\/mail\/\">Get a custom quote<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"porto-sicon-box  wpb_custom_1efe903570d178ff0a9b7bfa5febd3a4 style_1 default-icon flex-wrap\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-9f5d1cfb45d27d96b50bf473aebba227\" style=\"font-size: 30px;\"><img loading=\"lazy\" decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2024\/02\/brochure-icon.svg\" width=\"1\" height=\"1\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\">DOWNLOAD<br \/>\nBROCHURES<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\">Download everything you need from detailed specifications, manuals, certificates and construction drawings.<\/div> <!-- description --><\/div><!-- porto-sicon-box -->[vc_column_text el_class=&#8221;links&#8221;]<a class=\"\" href=\"https:\/\/www.kroftman.com\/en-eu\/customer-service\/downloads-container-shelters\/\">Container shelters<\/a><br \/>\n<a class=\"\" href=\"https:\/\/www.kroftman.com\/en-eu\/customer-service\/downloads-storage-buildings\/\">Storage buildings<\/a><br \/>\n<a class=\"\" href=\"https:\/\/www.kroftman.com\/en-eu\/customer-service\/downloads-warehouse-tents\/\">Warehouse tents<\/a><br \/>\n<a class=\"\" href=\"https:\/\/www.kroftman.com\/en-eu\/customer-service\/downloads-storage-tents\/\">Storage tents<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"porto-sicon-box  wpb_custom_1efe903570d178ff0a9b7bfa5febd3a4 style_1 default-icon flex-wrap\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-9f5d1cfb45d27d96b50bf473aebba227\" style=\"font-size: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2024\/02\/ask-icon.svg\" width=\"1\" height=\"1\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\">ASK A<br \/>\nQUESTION<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\">Need advice on what to buy?<br \/>\nDownload out buyers guide for storage buildings or our pricelist for container shelters.<\/div> <!-- description --><\/div><!-- porto-sicon-box -->[vc_column_text css=&#8221;&#8221; el_class=&#8221;links&#8221; css_params=&#8221;&#8221;]<a href=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2025\/05\/Catalogusprijzen_Kroftman_Containeroverkappingen-ENGELS-V5.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Price list container shelters<\/a><br \/>\n<a class=\"hash-scroll\" href=\"#contact-faqs\">Frequently asked questions<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"porto-sicon-box  wpb_custom_1efe903570d178ff0a9b7bfa5febd3a4 style_1 default-icon flex-wrap\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-9f5d1cfb45d27d96b50bf473aebba227\" style=\"font-size: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2024\/02\/getintouch-icon.svg\" width=\"1\" height=\"1\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\">GET IN TOUCH WITH US<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\">We are here to answer any questions.<\/div> <!-- description --><\/div><!-- porto-sicon-box -->[vc_column_text el_class=&#8221;links&#8221;]<a href=\"\/?page_id=20481\">Contact form<\/a><br \/>\n<a class=\"call\" href=\"tel:0031267009700\">+31 26 700 9 700<\/a><br \/>\n<a class=\"mail\" href=\"mailto:info@kroftman.com\">sales@kroftman.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1710235865409{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #f4f5f5 !important;}&#8221; el_class=&#8221;locatie-block new-tabs&#8221;][vc_column width=&#8221;3\/5&#8243;][vc_single_image image=&#8221;279345&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1710939262176{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/5&#8243; css=&#8221;.vc_custom_1708095458092{background-color: #00002e !important;}&#8221; el_class=&#8221;grid_groen_klein&#8221;][vc_column_text el_class=&#8221;locatie_items&#8221;]<\/p>\n<h3>BABBERICH<\/h3>\n<ul>\n<li>Veem 3 6909 DZ Babberich<\/li>\n<li><a href=\"tel:+31 26 700 9 700\">+31 26 700 9 700<\/a><\/li>\n<li><a href=\"mailto:sales@kroftman.com\">sales@kroftman.com<\/a><\/li>\n<li>KvK 09168984<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1708011622842{background-color: #f4f5f5 !important;}&#8221; el_id=&#8221;contact-faqs&#8221;][vc_column][vc_tabs el_class=&#8221;new-tabs&#8221;][vc_tab title=&#8221;Downloads&#8221; tab_id=&#8221;1568295927245-3-7&#8243;][vc_row_inner][vc_column_inner]<div class=\"porto-faqs porto-faqs9e2b wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_bamg\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<article class=\"faq assembly documentation post-38237 type-faq status-publish hentry faq_cat-assembly faq_cat-documentation\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Where can I find all product downloads?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Where can I find all product downloads?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2022-05-09T07:05:25+00:00<\/span><p><a href=\"\/?page_id=37954\">Downloads storage buildings<\/a><br \/>\n<a href=\"\/?page_id=38200\">Downloads warehouse tents<\/a><br \/>\n<a href=\"\/?page_id=38165\">Downloads storage tents<\/a><br \/>\n<a href=\"\/?page_id=38128\">Downloads container shelters<\/a><br \/>\n<a href=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2022\/05\/Kroftman_Infographic_Montage_ENG.pdf\">Downloads assembly conditions<\/a><br \/>\n<a href=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2022\/04\/Kroftman_Infographic_Inspectie_ENG.pdf\">Downloads inspection conditions<\/a><\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq container-shelters documentation storage-buildings storage-tents warehouse-tents post-7517 type-faq status-publish hentry faq_cat-container-shelters faq_cat-documentation faq_cat-storage-buildings faq_cat-storage-tents faq_cat-warehouse-tents\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Do you have structural calculations available?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Do you have structural calculations available?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-10-21T13:29:20+00:00<\/span><p>Of all our storage buildings, storage tents and container shelters we have structural calculations available in German. These are available on request and free of charge.<\/p>\n<p>For these structural calculations we work with German engineers. These structural calculations always meet the \u2032Eurocode\u2032 standard supplemented by German codes DIN+DIBt ensuring wide European and International acceptance. To maintain the legal status, we only provide the original untranslated documents in the German language. Should this cause you any difficulties, you can use these documents as a basis to ask a local engineer to draw up a structural calculation in your own language which meets your local requirements.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq documentation post-22408 type-faq status-publish hentry faq_cat-documentation\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Are the structural calculations also available in languages other than German?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Are the structural calculations also available in languages other than German?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-10-21T13:29:57+00:00<\/span><p>All our structural calculations are in German. This is because Germany is our main sales area and because we mainly work with German engineers. All structural calculations are however in terms of content compiled in accordance with the \u2018Eurocode\u2019 standard. Any additional requirements are almost always exceeded by the German additional requirements (DIN\/DIBt).<\/p>\n<p>We do not translate these calculations into other languages because this would affect the legal validity. A building permit is usually acquired without problems on the basis of the German calculations (which are after the same in terms of content).<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq documentation returns-and-warranty post-22454 type-faq status-publish hentry faq_cat-documentation faq_cat-returns-and-warranty\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Do Kroftman products have a CE marking?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Do Kroftman products have a CE marking?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-05-31T14:41:52+00:00<\/span><p>A CE mark is mandatory in the construction sector for all permanent building construction components; temporary construction categories such as tents and container shelters do not require one.<\/p>\n<p>Kroftman has been rated a manufacturer of steel constructions, which means the entire process from development to delivery is tested against (European) requirements contained in the Construction Products Regulation (No. 305\/2011).<\/p>\n<p>You can download the Kroftman Certificate of Compliance for Factory Production Control (FPC) via the following link: <a href=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2023\/04\/Certificate_ENG_Rev.0-20230428.pdf\">Download Certificate<\/a><\/p>\n<p>As a guarantee of our quality, all Kroftman storage buildings, tents and shelters are accompanied by construction calculations that meet Eurocode standards.<\/p>\n<p>These are drafted and signed by an engineering consultancy in Germany certified for the purpose. We provide these calculations to you free of charge. If you wish to see them, send us an email specifying the type number.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab title=&#8221;Delivery &amp; pick up&#8221; tab_id=&#8221;84f13db1-7af7-3&#8243;][vc_row_inner css=&#8221;.vc_custom_1568369781772{margin-top: 10px !important;margin-bottom: 10px !important;}&#8221;][vc_column_inner]<div class=\"porto-faqs porto-faqsy8hq wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_gh1a\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<article class=\"faq checkout checkout-page container-shelters delivery-and-pick-up post-256296 type-faq status-publish hentry faq_cat-checkout faq_cat-checkout-page faq_cat-container-shelters faq_cat-delivery-and-pick-up\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How do I order a container canopy with logo printing?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">How do I order a container canopy with logo printing?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-17T15:20:39+00:00<\/span><div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]If you want to order a printed cover, choose <em>logo cover\u00a0<\/em>when assembling your product. Complete the compilation of your product and proceed to request a quote. Once you have requested the quote, you will receive a form to upload your logo.<\/p>\n<p>Within 2 business days you will receive a digital proof of the cover with logo printing.<\/p>\n<p>Good to know<\/p>\n<ul>\n<li>Printing is done on white PVC tarpaulin, printing on other types of tarpaulins is possible by arrangement.<\/li>\n<li>Would you like something other than a logo printing? You can do so by uploading your image using the form.<\/li>\n<li>Print file delivery in EPS format.<\/li>\n<li>Delivery within 12 &#8211; 14 weeks.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout-page container-shelters delivery-and-pick-up post-22226 type-faq status-publish hentry faq_cat-checkout-page faq_cat-container-shelters faq_cat-delivery-and-pick-up\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the delivery time of my order?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">What is the delivery time of my order?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-13T08:53:04+00:00<\/span><div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Kroftman usually supplies the container shelters and storage tents directly from stock. Warehouse tents have a lead time of 4 to 6 weeks.<\/p>\n<p>For\u00a0container canopies with logo printing, the delivery time is 14\u00a0weeks.<\/p>\n<p>Kroftman begins production of the H-series storage buildings and delivers them with all accessories and options as soon as the payment obligation has been fulfilled. Our lead and delivery time starts from the date of payment, depending on the type of storage building. For small, non-insulated storage buildings, this timeframe is usually 6 to 8 weeks. For insulated storage buildings, it takes between 12 and 14 weeks. We are in permanent contact with you about the order, payment, documents, delivery, possible assembly and follow-up.<\/p>\n<p>You will receive, at the time of shipment, information on the expected delivery date and contact details of the carrier.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq assembly delivery-and-pick-up delivery-page post-21331 type-faq status-publish hentry faq_cat-assembly faq_cat-delivery-and-pick-up faq_cat-delivery-page\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What are the different delivery and assembly options?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">What are the different delivery and assembly options?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:53:02+00:00<\/span><p>Depending on your location, we have the following delivery and assembly options:<\/p>\n<p><strong>Pick up at Kroftman in Babberich (NL)<\/strong><br \/>\nYou can pick up your order (or have it picked up) from Monday to Friday between 8.00 and 16.00 The address is Veem 3, 6909 DZ Babberich, the Netherlands.<br \/>\nYou will find the transport dimensions and weights in the specifications of the relevant product. Do you want to arrange the transportation yourself? Then choose this option.<\/p>\n<p>You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.<\/p>\n<p><strong>Delivery<\/strong><br \/>\nThe shipment is so small that it can be delivered by a parcel service.<\/p>\n<p><strong>Delivery, unloading by customer<\/strong><br \/>\nYou are responsible for unloading the truck. A forklift with 1,500 kg lifting capacity is required. Unloading manually is possible in theory, but absolutely not recommended. The packages are large and heavy, it is very time-consuming (the driver waits a maximum of one hour) and it presents a risk of damage and injury.<\/p>\n<p>You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.<\/p>\n<p><strong>Delivery, unloading by driver<\/strong><br \/>\nThe driver takes a forklift truck and unloads the truck himself. You only have to provide sufficient space for the truck and the packages. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg.<\/p>\n<p>You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.<\/p>\n<p><strong>Delivery and assembly by Kroftman<\/strong><br \/>\nDelivery takes place some time before assembly. You are responsible for unloading the truck and therefore need a forklift with 1,500 kg lifting capacity. Our own assembly team will then assemble your product. They will take all the necessary tools and equipment such as a working platform or mobile scaffolding. In the product specifications you will find the average time it takes for the team to assemble the product. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg, Austria, Switzerland.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq delivery-and-pick-up delivery-page post-21338 type-faq status-publish hentry faq_cat-delivery-and-pick-up faq_cat-delivery-page\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Why do I get the message that the shipping costs are unknown?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Why do I get the message that the shipping costs are unknown?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:50:58+00:00<\/span><p>We use fixed prices for the areas where we regularly deliver. We make a customized quote for other regions. Enter the complete address and you will automatically receive this quote by e-mail within 2 working days.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq delivery-and-pick-up storage-buildings post-19186 type-faq status-publish hentry faq_cat-delivery-and-pick-up faq_cat-storage-buildings\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Why are the transport costs of insulated storage buildings higher than that of non-insulated storage buildings?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Why are the transport costs of insulated storage buildings higher than that of non-insulated storage buildings?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:51:09+00:00<\/span><p>The transport volume of an insulated storage building is 3 to 4 times greater than that of a non-insulated storage building. The insulated sheeting is 4 cm thick, that of non-insulated sheeting is only 0.4 mm thick. The skylight panels of a non-insulated storage building are also much thicker than those of an non-insulated storage building. The insulated storage building has an insulated overhead door as standard. This door takes up much more volume than the standard roll-up door of an uninsulated storage building. Due to the larger volume, we cannot combine the transport of the warehouse with the transport of other products. This means that we must arrange transport for just one address. As a rule, this is always more expensive than a combined transport.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq delivery-and-pick-up post-22324 type-faq status-publish hentry faq_cat-delivery-and-pick-up\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Is a forklift required for unloading?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Is a forklift required for unloading?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:51:32+00:00<\/span><p>Most of our products are large and heavy. A forklift with 1.500 kg lifting capacity is therefore recommended. Unloading by hand is possible, but requires at least 4 people, is time-consuming and can cause damage to the product. At an additional charge you can opt to have the driver unload the product with his own forklift.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq delivery-and-pick-up post-22399 type-faq status-publish hentry faq_cat-delivery-and-pick-up\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the customs tariff number (HS-code) of the Kroftman products<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">What is the customs tariff number (HS-code) of the Kroftman products<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:51:40+00:00<\/span><p><strong>All complete Kroftman end products<\/strong><br \/>\nHS-code 9406.9038 \u2013 Prefabricated storage structures of steel and plastics<\/p>\n<p><strong>Spare tarpaulins<\/strong><br \/>\nHS-code 6306.2200 \u2013 Tarpaulins manufactured from synthetic fibers<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout-page delivery-and-pick-up delivery-page post-22426 type-faq status-publish hentry faq_cat-checkout-page faq_cat-delivery-and-pick-up faq_cat-delivery-page\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I also pick up my ordered product?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Can I also pick up my ordered product?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:51:45+00:00<\/span><p>You can. Our openings hours are:<\/p>\n<p>Monday to Thursday: 08:00 \u2013 16:00<br \/>\nFriday: 08:00 \u2013 15:00<\/p>\n<p>We are closed over the weekend<\/p>\n<p>You will only be able to take the product with you once the invoice has been paid. You can also pay this on the spot in cash or with a debit card.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab title=&#8221;Returns &amp; warranty&#8221; tab_id=&#8221;c64e9e5d-9a7f-3&#8243;][vc_row_inner css=&#8221;.vc_custom_1568369790806{margin-top: 10px !important;margin-bottom: 10px !important;}&#8221;][vc_column_inner]<div class=\"porto-faqs porto-faqsstq4 wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_w4oa\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<article class=\"faq returns-and-warranty post-21416 type-faq status-publish hentry faq_cat-returns-and-warranty\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What is the return policy of Kroftman?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">What is the return policy of Kroftman?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2019-09-27T12:32:45+00:00<\/span><p>As a <strong>consumer<\/strong> you have the right to cancel your order up to 14 days after receipt without having to specify a reason. After cancellation, you have another 14 days to return the product(s) in question. You will then be credited with the full order amount which includes the shipping cost. Only the costs incurred for returning the product from the chosen delivery address to the web shop are your responsibility.<\/p>\n<p>If you chose to practice your right of withdrawal, the product with all accessories and \u2013 if reasonably possible \u2013 in the original condition and packaging must be returned to Kroftman. To exercise this right you can send us a <a href=\"\/?page_id=20481\">message<\/a>. We will then refund the order amount within 14 days after registration of your return, as long as the product has already been received in good order. Kroftman reserves the right to subtract an amount for signs of use, damaged packaging or incomplete content.<\/p>\n<p>The right of withdrawal does not apply to products that you purchase via our web shop that are made to order according to the specifications requested (such as colour). The sale is final and completed after successful payment.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq returns-and-warranty post-22107 type-faq status-publish hentry faq_cat-returns-and-warranty\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Which warranty terms apply to Kroftman?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Which warranty terms apply to Kroftman?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2019-10-14T12:43:15+00:00<\/span><p>The warranties used by Kroftman differ per product type. You\u2019ll find the exact warranty provision under the specifications of the product in question. For all products, the amount of the reimbursement depends on the remaining guarantee period.<\/p>\n<p>Example: the warranty period is 10 years and after 8 years, the PVC canvas of your container shelter tears. The remaining warranty period is then 2 years. You\u2019ll receive a 20% (2\/10) discount on a replacement canvas.<\/p>\n<p>Are you of the opinion that the problem falls under the Kroftman warranty conditions? Then please fill in the <a href=\"\/?page_id=21449\">warranty claim form<\/a> as completely as possible. We\u2019ll evaluate your claim on the basis of this information. We\u2019ll then contact you within 10 working days to discuss the situation and the potential solution with you.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq documentation returns-and-warranty post-22454 type-faq status-publish hentry faq_cat-documentation faq_cat-returns-and-warranty\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Do Kroftman products have a CE marking?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Do Kroftman products have a CE marking?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-05-31T14:41:52+00:00<\/span><p>A CE mark is mandatory in the construction sector for all permanent building construction components; temporary construction categories such as tents and container shelters do not require one.<\/p>\n<p>Kroftman has been rated a manufacturer of steel constructions, which means the entire process from development to delivery is tested against (European) requirements contained in the Construction Products Regulation (No. 305\/2011).<\/p>\n<p>You can download the Kroftman Certificate of Compliance for Factory Production Control (FPC) via the following link: <a href=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2023\/04\/Certificate_ENG_Rev.0-20230428.pdf\">Download Certificate<\/a><\/p>\n<p>As a guarantee of our quality, all Kroftman storage buildings, tents and shelters are accompanied by construction calculations that meet Eurocode standards.<\/p>\n<p>These are drafted and signed by an engineering consultancy in Germany certified for the purpose. We provide these calculations to you free of charge. If you wish to see them, send us an email specifying the type number.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab title=&#8221;Assembly&#8221; tab_id=&#8221;1568295658026-2-5&#8243;][vc_row_inner css=&#8221;.vc_custom_1568369804194{margin-top: 10px !important;margin-bottom: 10px !important;}&#8221;][vc_column_inner]<div class=\"porto-faqs porto-faqs54mu wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_fye2\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<article class=\"faq assembly documentation post-38237 type-faq status-publish hentry faq_cat-assembly faq_cat-documentation\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Where can I find all product downloads?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Where can I find all product downloads?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2022-05-09T07:05:25+00:00<\/span><p><a href=\"\/?page_id=37954\">Downloads storage buildings<\/a><br \/>\n<a href=\"\/?page_id=38200\">Downloads warehouse tents<\/a><br \/>\n<a href=\"\/?page_id=38165\">Downloads storage tents<\/a><br \/>\n<a href=\"\/?page_id=38128\">Downloads container shelters<\/a><br \/>\n<a href=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2022\/05\/Kroftman_Infographic_Montage_ENG.pdf\">Downloads assembly conditions<\/a><br \/>\n<a href=\"https:\/\/www.kroftman.com\/wp-content\/uploads\/2022\/04\/Kroftman_Infographic_Inspectie_ENG.pdf\">Downloads inspection conditions<\/a><\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq assembly delivery-and-pick-up delivery-page post-21331 type-faq status-publish hentry faq_cat-assembly faq_cat-delivery-and-pick-up faq_cat-delivery-page\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What are the different delivery and assembly options?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">What are the different delivery and assembly options?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:53:02+00:00<\/span><p>Depending on your location, we have the following delivery and assembly options:<\/p>\n<p><strong>Pick up at Kroftman in Babberich (NL)<\/strong><br \/>\nYou can pick up your order (or have it picked up) from Monday to Friday between 8.00 and 16.00 The address is Veem 3, 6909 DZ Babberich, the Netherlands.<br \/>\nYou will find the transport dimensions and weights in the specifications of the relevant product. Do you want to arrange the transportation yourself? Then choose this option.<\/p>\n<p>You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.<\/p>\n<p><strong>Delivery<\/strong><br \/>\nThe shipment is so small that it can be delivered by a parcel service.<\/p>\n<p><strong>Delivery, unloading by customer<\/strong><br \/>\nYou are responsible for unloading the truck. A forklift with 1,500 kg lifting capacity is required. Unloading manually is possible in theory, but absolutely not recommended. The packages are large and heavy, it is very time-consuming (the driver waits a maximum of one hour) and it presents a risk of damage and injury.<\/p>\n<p>You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.<\/p>\n<p><strong>Delivery, unloading by driver<\/strong><br \/>\nThe driver takes a forklift truck and unloads the truck himself. You only have to provide sufficient space for the truck and the packages. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg.<\/p>\n<p>You assemble the storage building, tent or canopy yourself or have it carried out by a local assembly team.<\/p>\n<p><strong>Delivery and assembly by Kroftman<\/strong><br \/>\nDelivery takes place some time before assembly. You are responsible for unloading the truck and therefore need a forklift with 1,500 kg lifting capacity. Our own assembly team will then assemble your product. They will take all the necessary tools and equipment such as a working platform or mobile scaffolding. In the product specifications you will find the average time it takes for the team to assemble the product. This option is available for the following countries: the Netherlands, Germany, Belgium, Luxembourg, Austria, Switzerland.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq assembly post-22435 type-faq status-publish hentry faq_cat-assembly\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I assemble a Kroftman product myself without any experience?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Can I assemble a Kroftman product myself without any experience?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2021-07-23T07:00:26+00:00<\/span><p>This is very possible. One of the advantages of Kroftman is that we develop our products in such a way that they are easy to install yourself. This allows you achieve considerably savings on the overall costs. You only need standard tools, a mobile scaffold or boom lift and a few practical helpers. For the wider storage buildings (H800 and wider), the trusses become heavier and appropriate lifting equipment is required (for example an aerial platform, telehandler or small crane). Our comprehensive manuals show you have to build the product step by step. For trouble-free assembly, we recommend that you also read the assembly conditions.<\/p>\n<p>Would you like to know how long the assembly will take? Then check the specifications of the product in question.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq assembly container-shelters storage-buildings storage-tents warehouse-tents post-22366 type-faq status-publish hentry faq_cat-assembly faq_cat-container-shelters faq_cat-storage-buildings faq_cat-storage-tents faq_cat-warehouse-tents\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Do I need a building permit?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Do I need a building permit?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:52:58+00:00<\/span><p>That depends on the product and the local regulations. A permit is usually not necessary for temporary placement. For (semi) permanent placements, it\u2019s best to contact your municipality.<\/p>\n<p>You can download the construction drawings to apply for a building permit. Upon request we can also supply the structural calculations entirely free of charge and obligation.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq assembly post-22445 type-faq status-publish hentry faq_cat-assembly\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Do you have an assembly service?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Do you have an assembly service?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2022-10-19T14:33:06+00:00<\/span><div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Kroftman products are designed and documented in such a way that you can easily install them yourself. If you still prefer to outsource the installation, then you can use our assembly service for container shelters and tents in the Netherlands, Germany, France, Belgium, Luxembourg, Austria and Switzerland. Please note! We do not provide an assembly service for storage buildings. Would you like to outsource assembly for storage buildings? You can search for an assembly service in your area yourself.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq assembly container-shelters storage-buildings storage-tents warehouse-tents post-22477 type-faq status-publish hentry faq_cat-assembly faq_cat-container-shelters faq_cat-storage-buildings faq_cat-storage-tents faq_cat-warehouse-tents\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>I want to assemble my product myself. Which conditions apply?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">I want to assemble my product myself. Which conditions apply?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2022-04-21T07:41:56+00:00<\/span><p>To guarantee fast and trouble-free assembly, we make the <a href=\"\/?page_id=29362\">inspection and assembly conditions<\/a> mandatory for customers who have the product assembled by our own assembly team. However, the instructions mentioned in the document naturally also apply to do-it-yourself assembly. We strongly advise you to follow this so that you will not be faced with any surprises during assembly.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab title=&#8221;Checkout&#8221; tab_id=&#8221;1568297225081-5-3&#8243;][vc_row_inner css=&#8221;.vc_custom_1568369761081{margin-top: 10px !important;margin-bottom: 10px !important;}&#8221;][vc_column_inner]<div class=\"porto-faqs porto-faqsle8s wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_vpm2\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<article class=\"faq checkout checkout-page container-shelters delivery-and-pick-up post-256296 type-faq status-publish hentry faq_cat-checkout faq_cat-checkout-page faq_cat-container-shelters faq_cat-delivery-and-pick-up\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How do I order a container canopy with logo printing?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">How do I order a container canopy with logo printing?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-10-17T15:20:39+00:00<\/span><div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]If you want to order a printed cover, choose <em>logo cover\u00a0<\/em>when assembling your product. Complete the compilation of your product and proceed to request a quote. Once you have requested the quote, you will receive a form to upload your logo.<\/p>\n<p>Within 2 business days you will receive a digital proof of the cover with logo printing.<\/p>\n<p>Good to know<\/p>\n<ul>\n<li>Printing is done on white PVC tarpaulin, printing on other types of tarpaulins is possible by arrangement.<\/li>\n<li>Would you like something other than a logo printing? You can do so by uploading your image using the form.<\/li>\n<li>Print file delivery in EPS format.<\/li>\n<li>Delivery within 12 &#8211; 14 weeks.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq account bsafaq checkout checkout-page csafaq wbafaq post-330121 type-faq status-publish hentry faq_cat-account faq_cat-bsafaq faq_cat-checkout faq_cat-checkout-page faq_cat-csafaq faq_cat-wbafaq\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Ordering on account<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Ordering on account<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2025-05-20T11:02:31+00:00<\/span><p>As a B2B supplier, we understand that there are many ways a company places orders \u2013 often by different people. At Kroftman, that\u2019s not a problem.<\/p>\n<p>You can easily place orders with us on account. We work with Allianz Trade for credit insurance. After a successful credit check and approval of your company in the Allianz database, any authorized person in your organization can place orders with us \u2013 in the way that best fits your internal procurement process.<\/p>\n<p>Whether via purchase order (PO), email, or phone \u2013 we adapt to your needs. Invoicing is also flexible: digital or in XML format, if preferred.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout post-22417 type-faq status-publish hentry faq_cat-checkout\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I view the product on location?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Can I view the product on location?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:48:13+00:00<\/span><p>Have a look at our <a href=\"\/?page_id=2098\">reference page<\/a>. The locations of our products are listed there. You can visit these if desired. No guarantees can be given on whether a storage building\/shelter is actually (still) constructed and\/or available to visit. Permission for an on-site visit can only be given by the owner.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout post-21422 type-faq status-publish hentry faq_cat-checkout\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Can I also lease or pay in installments?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Can I also lease or pay in installments?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:48:21+00:00<\/span><p><strong>Lease<\/strong><br \/>\nFrom an amount of \u20ac 2,500 Kroftman offers the possibility to lease in the Netherlands, Belgium, Germany and Austria via two well appreciated leasing companies (<a href=\"https:\/\/www.grenke.com\/\">GRENKE FINANCE<\/a> and <a href=\"https:\/\/www.sp-leasingpartner.de\/\">S&amp;P Leasingpartner<\/a>). Possibly in other countries some specialized leasing companies will also accept these products as leasing object. If you are interested, you need to find a leasing company in your own country which accepts the product. We will then get in touch with them for all the details.<\/p>\n<p><strong>Spread payments<\/strong><br \/>\nIn a small number of countries it is possible to pay in installments via Klarna. This possibility depends, among other things, on the applicable laws and regulations for deferred payments in the relevant country. If payment in installments is possible for your country, this payment option will be visible on the checkout page.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout checkout-page overview-page post-21419 type-faq status-publish hentry faq_cat-checkout faq_cat-checkout-page faq_cat-overview-page\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How much VAT do I need to pay?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">How much VAT do I need to pay?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:48:31+00:00<\/span><ul>\n<li>Companies outside the Netherlands with a valid EU VAT number pay 0% (intra-community delivery)<\/li>\n<li>Private persons and companies without a valid EU VAT number pay the Dutch rate of 21%<\/li>\n<li>Dutch companies pay the Dutch rate of 21%<\/li>\n<li>For deliveries outside the EU (both private persons and companies) the 0% VAT rate is applicable<\/li>\n<\/ul>\n<p>When entering your details you will have the option to enter your VAT number. Your quotation or order will then show the applicable VAT rate.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout post-21415 type-faq status-publish hentry faq_cat-checkout\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Does Kroftman also sell spare parts and separate accessories?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Does Kroftman also sell spare parts and separate accessories?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2020-01-15T10:48:37+00:00<\/span><p>Yes. You can order these by sending us a <a href=\"\/?page_id=20481\">message<\/a><\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout post-21414 type-faq status-publish hentry faq_cat-checkout\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What payment options does Kroftman offer?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">What payment options does Kroftman offer?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2021-06-02T09:55:47+00:00<\/span><p>Depending on your country Kroftman accepts a variety of payment methods:<\/p>\n<ul>\n<li>Invoice<\/li>\n<li>Bank Transfer<\/li>\n<li>Giropay<\/li>\n<li>SOFORT Banking<\/li>\n<li>Paypal<\/li>\n<li>Bancontact<\/li>\n<li>iDEAL<\/li>\n<li>KBC \/ CBC<\/li>\n<li>MyBank<\/li>\n<li>Belfius<\/li>\n<li>EPS<\/li>\n<li>Klarna<\/li>\n<li>P24<\/li>\n<li>Financial Lease<\/li>\n<\/ul>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq checkout checkout-page container-shelters post-22356 type-faq status-publish hentry faq_cat-checkout faq_cat-checkout-page faq_cat-container-shelters\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>What are the payment terms?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">What are the payment terms?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2023-09-29T10:09:26+00:00<\/span><ul>\n<li>The products and transport costs are subject to a 50% deposit prior to reservation or production. Upon delivery, you check the delivery after which you transfer the remaining 50% directly to us<\/li>\n<li>The assembly costs are 100% on the last assembly day. Our drivers and \/ or technicians are instructed to ask for a proof of transfer<\/li>\n<li>100% prepayment applies to orders below \u20ac 5,000<\/li>\n<li>Down payment invoices have a payment term of 7 days after the invoice date<\/li>\n<\/ul>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab title=&#8221;Security &amp; privacy&#8221; tab_id=&#8221;1568296200468-4-6&#8243;][vc_row_inner css=&#8221;.vc_custom_1568369825035{margin-top: 10px !important;margin-bottom: 10px !important;}&#8221;][vc_column_inner]<div class=\"porto-faqs porto-faqsm4bh wpb_content_element \">\r\n\t<div class=\"page-faqs clearfix wpb_custom_7fe7ddf8f1a240d6488c8a8c41279112\" id=\"porto_faqs_1axb\">\r\n\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"faq-row faqs-container\">\r\n\t\t\t\r\n<article class=\"faq account security-and-privacy post-21426 type-faq status-publish hentry faq_cat-account faq_cat-security-and-privacy\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>How does Kroftman guarantee the safety of my personal data and payment?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">How does Kroftman guarantee the safety of my personal data and payment?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2019-09-29T09:06:09+00:00<\/span><p>Kroftman uses a secure internet connection. This means that all data that you enter (such as address and bank details) is sent encrypted and cannot be read by third parties.<\/p>\n<p>For further explanation about our privacy and cookie policy we refer to the relevant pages:<\/p>\n<ul>\n<li><a href=\"\/?page_id=1360\">privacy policy<\/a><\/li>\n<li><a href=\"\/?page_id=2158\">cookie policy<\/a><\/li>\n<\/ul>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\r\n<article class=\"faq security-and-privacy post-22250 type-faq status-publish hentry faq_cat-security-and-privacy\">\r\n\t<section class=\"toggle\">\r\n\t\t<label>Does this website use cookies?<\/label>\r\n\t\t<div class=\"toggle-content\">\r\n\t\t<span class=\"entry-title\" style=\"display: none;\">Does this website use cookies?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><\/span><\/span><span class=\"updated\" style=\"display:none\">2019-09-29T09:34:45+00:00<\/span><p>Kroftman Structures uses cookies and other technology such as JavaScripts and web beacons on its websites and affiliated sites. Because we want to ensure your privacy as well as improve the user-friendliness of your visit(s) to our websites, we think it\u2019s important for you to know how and why we use cookies. You\u2019ll find our cookie policy <a href=\"\/?page_id=2158\">here<\/a>.<\/p>\n\t\t<\/div>\r\n\t<\/section>\r\n<\/article>\r\n\t\t<\/div>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\t\r\n\t<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1707747705114{background-image: url(https:\/\/www.kroftman.com\/wp-content\/uploads\/2024\/02\/connect-with-kroftman.jpg?id=273543) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;category-header desktop_only content_on_top&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] CONNECT WITH KROFTMAN [\/vc_column_text][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1571228320980{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1708097080470{background-color: #f4f5f5 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;category-header mobile_only no-bg&#8221;][vc_column][vc_single_image image=&#8221;273554&#8243; img_size=&#8221;full&#8221;][vc_column_text] CONNECT WITH KROFTMAN [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1708005916129{background-color: #f4f5f5 !important;}&#8221; el_class=&#8221;contact_info_box&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text el_class=&#8221;links&#8221;][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-20283","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service | Kroftman<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kroftman.com\/en-eu\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service | Kroftman\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row&#8221; 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