Returns and warranty

A CE mark is mandatory in the construction sector for all permanent building construction components; temporary construction categories such as tents and container shelters do not require one.

Kroftman has been rated a manufacturer of steel constructions, which means the entire process from development to delivery is tested against (European) requirements contained in the Construction Products Regulation (No. 305/2011).

You can download the Kroftman Certificate of Compliance for Factory Production Control (FPC) via the following link: Download Certificate

As a guarantee of our quality, all Kroftman storage buildings, tents and shelters are accompanied by construction calculations that meet Eurocode standards.

These are drafted and signed by an engineering consultancy in Germany certified for the purpose. We provide these calculations to you free of charge. If you wish to see them, send us an email specifying the type number.

The warranties used by Kroftman differ per product type. You’ll find the exact warranty provision under the specifications of the product in question. For all products, the amount of the reimbursement depends on the remaining guarantee period.

Example: the warranty period is 10 years and after 8 years, the PVC canvas of your container shelter tears. The remaining warranty period is then 2 years. You’ll receive a 20% (2/10) discount on a replacement canvas.

Are you of the opinion that the problem falls under the Kroftman warranty conditions? Then please fill in the warranty claim form as completely as possible. We’ll evaluate your claim on the basis of this information. We’ll then contact you within 10 working days to discuss the situation and the potential solution with you.

As a consumer you have the right to cancel your order up to 14 days after receipt without having to specify a reason. After cancellation, you have another 14 days to return the product(s) in question. You will then be credited with the full order amount which includes the shipping cost. Only the costs incurred for returning the product from the chosen delivery address to the web shop are your responsibility.

If you chose to practice your right of withdrawal, the product with all accessories and – if reasonably possible – in the original condition and packaging must be returned to Kroftman. To exercise this right you can send us a message. We will then refund the order amount within 14 days after registration of your return, as long as the product has already been received in good order. Kroftman reserves the right to subtract an amount for signs of use, damaged packaging or incomplete content.

The right of withdrawal does not apply to products that you purchase via our web shop that are made to order according to the specifications requested (such as colour). The sale is final and completed after successful payment.